Arthur Hall Insurance is pleased to announce that Vicki Marshall, Commercial Lines Account Manager, based in the Wilmington, DE office, recently achieved the designation of Certified Professional Insurance Agent (CPIA), a professional designation conferred by the CPIA Program Office.
Vicki successfully completed three CPIA Seminars as well as the course review required for each. The CPIA designation stands for professionalism, commitment to sales training and results, and technical knowledge. The designation requires an annual continuing education update.
CPIA Seminars have been rated very highly by both insurance agency sales support staff who have taken them and by participating company representatives. The interactive one-day format has made these Seminars particularly useful and popular.
Throughout the program, candidates focus on internal and external factors affecting the creation of effective business development goals. Factors discussed include: current state of the insurance marketplace, competitive pressures, and consumer expectations. Implementing and sustaining success workshops explored tools for analyzing consumer need, risk identification techniques, and tips to prepare and present a comprehensive insurance proposal. Finally, participants focused on fulfilling the implied promises in the insuring agreement with policies and procedures for policy review and delivery, endorsements, claims-processing and handling of client issues.
The CPIA Designation Program is the only program dedicated solely to recognizing training and service quality among property and casualty insurance personnel. The mission of the CPIA Program is to improve the selling skills and insurance knowledge of its members by upgrading professionalism through information and education, which will result in providing better service to the insurance-buying public.
Vicki’s depth of knowledge, experience and commitment are a strong asset to the Arthur Hall Insurance team. “We are always excited to see our staff seek out professional designations,” says Arthur Hall Insurance Senior Vice President, Glenn D. Burcham, CIC, CRM. “It affords both personal and professional growth in support of our clients, and Vicki’s pursuit of the CPIA designation validates her commitment to both. Our staff is dedicated to on-going professional development to better advise our insureds for all of their risk management concerns. We are very proud of Vicki for reaching this professional milestone.” Vicki also holds the Certified Insurance Counselor (CIC) designation.
Arthur Hall Insurance is an independent insurance agent and broker providing complete risk management services and solutions to businesses, organizations, non-profits, professionals, and families. Established in 1966, they offer personalized individual service, quality and comprehensive protection, and expert knowledge with a commitment to building and maintaining long-term client relationships. Arthur Hall Insurance offices are located in West Chester, PA and Wilmington, DE. For more information about Arthur Hall Insurance, visit www.arthurhall.com.