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Press Release  

Monica O’Toole Earns Top Designation

Date: December 08, 2020

Monica O'Toole head shot

Arthur Hall Insurance is pleased to announce that the distinction of CISR Elite has been conferred upon Monica O’Toole as she successfully completed all nine, classroom or online courses covering all areas of insurance risks and exposures, followed by extensive examinations.

The nationally recognized Certified Insurance Service Representative (CISR) Program, available to insurance professionals around the world, is distinguished from other programs of its kind by an annual continuing education requirement, which ensures that designees stay current on important policy changes and trends within the industry. Five successfully completed courses are required to achieve the CISR designation; passing all nine exalts one’s status to CISR Elite – the highest recognition for those in customer service.

The CISR Elite distinction is awarded by the Society of CISR, a not-for-profit organization and member of The National Alliance for Insurance Education & Research, the nation’s premier provider of insurance and risk management education. The Society of CISR celebrates over 70,000 participants in the Program with more than 27,000 individuals holding the CISR designation.

“Arthur Hall Insurance is committed to on-going professional development to better advise our insureds with all of their risk management concerns,” says Commercial Lines Manager Kayce M. Alford, CPCU, “We are very proud of Monica for reaching this professional milestone and commend her dedication to taking professionalism and superior people skills to a higher level.”

Currently a Commercial Lines Associate Account Manager based in the West Chester, PA office, Monica joined Arthur Hall Insurance in 2016. She provides leadership for the firm’s growing Small Business Unit (SBU) and writes new business within this realm.

Monica holds a Bachelor of Science degree from West Chester University. She and her family reside in Parkesburg, PA.

Arthur Hall Insurance is an independent insurance agent and broker providing complete risk management services and solutions to businesses, organizations, non-profits, professionals, and families. Established in 1966, they offer personalized individual service, quality and comprehensive protection, and expert knowledge with a commitment to building and maintaining long-term client relationships. Arthur Hall Insurance offices are located in West Chester, PA and Wilmington, DE.  For more information about Arthur Hall Insurance, visit www.arthurhall.com.