Commercial Lines Customer Service Representative

Arthur Hall Insurance / Commercial Lines Customer Service Representative

Customer Service Representative – Commercial Lines

Arthur Hall Insurance has been advising and protecting individuals, families, businesses, and organizations since 1966. We are a growing business with a team of talented and dynamic professionals that have a passion for risk management insurance!

We are currently seeking an experienced full-time P&C Licensed Customer Service Representative to service Commercial Line insurance customers and Agency Producers. This is a full-time position based out of our West Chester, PA office. Once fully trained, this position will have the opportunity to transition to a hybrid schedule (3 days in the office and 2 days remote). We offer competitive compensation, bonus, and a full benefits package including fully paid employee health and vision benefits.


  • Provide data entry and administrative support for Commercial Lines Account Managers & Producers as assigned.
  • Check‐in endorsements and/or prepare letter for Account Manager/Producer.
  • Check‐in audits and/or prepare letter for Account Manager/Producer.
  • Check-in renewal policies and/or prepare letter for Account Manager/Producer.
  • Prepare Certificates of Insurance, Evidence of Insurance and Auto ID cards.
  • Prepare Summary of Insurance and Renewal Proposals.
  • Process company downloads and attach to client files.
  • Monitor cancellations and prepare cancellation letters.


  • Must have an active P&C insurance license.
  • Minimum of 3-5 years’ experience in a similar position.
  • Knowledge of Commercial Insurance and products is required.
  • Previous experience with AMS is strongly preferred.
  • Proficient in Microsoft Office Products including Microsoft Word, Excel, and Outlook.
  • Able to work in a team environment with different Account Managers/Producers.
  • Good listening and organizational skills and attention to detail are important.
  • Excellent verbal and written communication skills.


We offer competitive compensation packages including robust benefits options. Arthur Hall Insurance is an Equal Opportunity Employer.

Please submit your resume and cover letter to Laura Shearer at: