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Cyber Risk – SolarWinds Orion Advisory  

The Arthur Hall Insurance team is following the cyber insurance ramifications of the SolarWinds Orion Supply Chain Cyber Incident. FireEye, a cyber-security company, discovered this large cyber incident in December and the extent and scope of the occurrence is still unfolding. malware used in this cyber intrusion is also known as SUNBURST. The hackers compromised SolarWinds Orion software, which in turn impacted a large amount of government entities and private companies.


We are providing this notice due to the size of this incident as well as the cyber insurance marketplace response.


If you have not already done so, we recommend you contact your IT service provider, key third-party vendors, and any internal team, to determine if the software used in your environment is impacted by the SolarWinds Orion Supply Chain Cyber Incident.


If you suspect your organization has been compromised, please notify your Arthur Hall Insurance advisor so that we may provide further cyber risk strategic guidance.


A quick reference guide to the breach can be found with the Center for Internet Security – MS-ISAC Advisory. Additional resources regarding the supply chain concern can be found with the Cybersecurity & Infrastructure Security Agency.

United States Postal Service Experiences Unprecedented Delivery Delays  

Delays in mail service delivery may impact when you receive your insurance policies and invoices. In addition, the delays may also impact the receipt of your insurance premium payment.


In order to ensure that your premium payment is received in a timely manner, we recommend that you pay your premium via electronic payment methods. There are options to pay securely by phone, online and/or through a client portal specific to your individual insurance carrier.


The electronic payment options can be found on your invoice or please visit our website for a list of insurance carrier websites.


Should you have any questions or need billing assistance, please do not hesitate to contact our office.  As your advisor, advocate, agent, we at Arthur Hall Insurance want you to know that we are here to give you peace of mind during these unprecedented times.

Loré L. Baker Achieves Prestigious Claims Designation  

Arthur Hall Insurance is proud to announce that the Associate of Claims (AIC) designation has been conferred upon Loré L. Baker as she successfully completed all required coursework and passed the national examination for this significant designation. Lore is a dedicated Commercial Lines Claims Advocate for the agency.

Developed by the Institutes with support from the National Association of Independent Insurance Adjusters, the Associate in Claims is a nationally recognized educational program for claims. Candidates are required to complete 160 course work hours including ethics courses covering the handling of insurance claims.

Offering varied learning tracks, Loré’s focus on General Liability strengthens her extensive knowledge and experience within all aspects of a claim situations. The AIC designation provides the holder with insight of how the industry, and specifically claims operations, interact within the insurance industry, the public and the legal system.

“The broad knowledge base and skill set associated with the AIC designation is one that is exceptional among claims professionals,” says Arthur Hall Insurance Commercial Lines Manager, Kayce M. Alford, CPCU. “Lore’s dedication and commitment to professional development within the industry is paramount to the agency’s mission to proactively advocate on behalf of our insureds. Her professionalism and depth of knowledge are a strong asset to the Arthur Hall Insurance team.”

With more than 30 year industry experience, Lore began her career as an insurance defense paralegal. She progressed to claims where she has held positions of adjuster, manager and claims advocate. She resides in Downingtown and is active in a number of community service organizations.

Arthur Hall Insurance is an independent insurance agent and broker providing complete risk management services and solutions to businesses, organizations, non-profits, professionals, and families. Established in 1966, they offer personalized individual service, quality and comprehensive protection, and expert knowledge with a commitment to building and maintaining long-term client relationships. Arthur Hall Insurance offices are located in West Chester, PA and Wilmington, DE.  For more information about Arthur Hall Insurance, visit www.arthurhall.com.

Monica O’Toole Earns Top Designation  
Monica O'Toole head shot

Arthur Hall Insurance is pleased to announce that the distinction of CISR Elite has been conferred upon Monica O’Toole as she successfully completed all nine, classroom or online courses covering all areas of insurance risks and exposures, followed by extensive examinations.

The nationally recognized Certified Insurance Service Representative (CISR) Program, available to insurance professionals around the world, is distinguished from other programs of its kind by an annual continuing education requirement, which ensures that designees stay current on important policy changes and trends within the industry. Five successfully completed courses are required to achieve the CISR designation; passing all nine exalts one’s status to CISR Elite – the highest recognition for those in customer service.

The CISR Elite distinction is awarded by the Society of CISR, a not-for-profit organization and member of The National Alliance for Insurance Education & Research, the nation’s premier provider of insurance and risk management education. The Society of CISR celebrates over 70,000 participants in the Program with more than 27,000 individuals holding the CISR designation.

“Arthur Hall Insurance is committed to on-going professional development to better advise our insureds with all of their risk management concerns,” says Commercial Lines Manager Kayce M. Alford, CPCU, “We are very proud of Monica for reaching this professional milestone and commend her dedication to taking professionalism and superior people skills to a higher level.”

Currently a Commercial Lines Associate Account Manager based in the West Chester, PA office, Monica joined Arthur Hall Insurance in 2016. She provides leadership for the firm’s growing Small Business Unit (SBU) and writes new business within this realm.

Monica holds a Bachelor of Science degree from West Chester University. She and her family reside in Parkesburg, PA.

Arthur Hall Insurance is an independent insurance agent and broker providing complete risk management services and solutions to businesses, organizations, non-profits, professionals, and families. Established in 1966, they offer personalized individual service, quality and comprehensive protection, and expert knowledge with a commitment to building and maintaining long-term client relationships. Arthur Hall Insurance offices are located in West Chester, PA and Wilmington, DE.  For more information about Arthur Hall Insurance, visit www.arthurhall.com.

Tipping Our Hats to West Chester Fire Companies  

Arthur Hall Insurance gave a nod to West Chester’s three volunteer fire companies as they delivered fire hats from The Hartford’s Junior Fire Marshall Program to Station 51.  First West Chester, Good Will and Fame fire companies will distribute these hats to children during October’s Fire Prevention month. Children of all ages look forward to receiving hats at fire station birthday parties and wear them proudly when attending community events in which our firefighters participate. Despite limited public contact due to the pandemic, volunteer firefighters were able to deliver these hats to many school groups while maintaining social distance.

All three of West Chester’s fire companies are 100% volunteer and Arthur Hall Insurance salutes the brave men and women who respond to emergencies on a daily basis putting their own safety in jeopardy to help our community.

photo Station 51 fire engine with fire fightersa nd Arthur Hall VP
Pictured (left to right): members of Station 51-First West Chester; Firefighter Frank Sofranek, Lieutenant Billy Ronayne, Arthur Hall Insurance VP/Agency Principal, Nicole C. Grebloskie, and Firefighter John Morris (kneeling).