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Customer Support Representative Commercial Insurance

Arthur Hall Insurance is currently seeking a full-time Customer Support Representative (CSR) to service Commercial Line insurance customers and Agency Producers.  This is a full-time position based in West Chester, PA.   The CSR will provide prompt, accurate, courteous service to customers, producers and company personnel.  Provide, with positive attitude, a high level of support in obtaining, maintaining, expanding and servicing commercial accounts.

RESPONSIBILITIES

  • Data Entry and Administrative support for Commercial Lines Account Managers & Producers as assigned
  • Check‐in endorsements, audits, renewal policies, and prepare letters for Account Manager/Producer
  • Process company downloads and attach to files as required
  • Prepare Certificates of Insurance, Evidence of Insurance and Auto ID cards.
  • Prepare Summary of Insurance and Renewal Proposals.
  • Prepare cancellation letters when required
  • Set up and prepare new account files per agency procedures
  • Documents all conversations with insureds and/or carriers within the agency’s management system
  • Participate in seminars and classes for skill and knowledge development.
  • Assume other job responsibilities as assigned by Department Manager

QUALIFICATIONS, EDUCATION, AND LICENSING

  • Must secure an insurance license within 90 days of employment.
  • College degree preferred but willing to consider other related experience
  • Knowledge of Commercial Insurance and products is preferred, but not required.
  • Proficient in Microsoft Office Products including Microsoft Word, Excel, and Outlook.
  • Excellent listening skills and attention to detail are important. 
  • Ability to thrive in a fast-paced office environment, working both collaboratively and independently, to meet deadlines on multiple projects simultaneously.

Arthur Hall Insurance is always seeking qualified applicants to join our team. Although we are not actively seeking to all fill positions at this time, we are open to accepting resumes on an ongoing basis. When a position becomes available, we will have your credentials on file and will contact you should your qualifications match an open position.

Insurance Producer/Sales
Account Manager Commercial Insurance
Account Representative Commercial Insurance
Account Manager Personal Lines Insurance
Account Representative Personal Lines Insurance

Please submit your resume to Arthur Hall Insurance by:
Email: Lshearer@arthurhall.com
Fax: 610-436-9675
Mail: 101 E. Chestnut St. West Chester, PA 19380
Phone: 610-696-2394  x 134