Notice of Data Privacy Incident

Arthur Hall Insurance / Press Releases  / Notice of Data Privacy Incident
3 Nov

Notice of Data Privacy Incident

Arthur Hall Insurance is providing notice of a recent event that may impact the security of information related to current and former employees of Arthur Hall Insurance as well as individuals associated with certain Arthur Hall Insurance clients. While Arthur Hall Insurance is unaware of any actual or attempted misuse of this information, Arthur Hall Insurance is providing potentially affected individuals with information about the incident, the response to the incident, and steps a potentially impacted individual can do to better protect against the possibility of identity theft and fraud, should they feel it is appropriate to do so.


What Happened? Arthur Hall Insurance recently discovered suspicious activity related to an Arthur Hall Insurance employee’s email account. In response, Arthur Hall Insurance immediately took steps to secure the account and launched an investigation which included working with a third-party forensic investigator to determine the nature and scope of the activity. The investigation determined that email accounts belonging to certain Arthur Hall Insurance employees were subject to unauthorized access on separate occasions between January 26, 2021 and February 22, 2021.  As a result, the unauthorized actor may have had access to certain emails and attachments within these accounts.


What Information Was Involved? The investigation was unable to identify all emails or attachments in the accounts that the unauthorized individual may have accessed or acquired.  Therefore, out of an abundance of caution, Arthur Hall Insurance conducted a review of the entire contents of the email accounts for emails or attachments that contain personal information. While the information for each individual varies, the potentially impacted information includes name, address, date of birth, Social Security number, driver’s license or state identification number, passport number, financial account information, medical history/treatment information, and/or insurance information.  To date, Arthur Hall Insurance has not received any reports of actual or attempted misuse of your information.


What We Are Doing. The confidentiality, privacy, and security of information in Arthur Hall Insurance’s care is one of its highest priorities.  Upon discovery, Arthur Hall Insurance immediately reset the impacted email account password and took steps to determine what information was in the accounts and to which Arthur Hall Insurance clients the information belonged.  Arthur Hall Insurance also confirmed the security of employee email accounts and related systems.  Arthur Hall Insurance is notifying the potentially impacted clients and individuals directly and on behalf of certain clients.  As an added precaution, Arthur Hall Insurance is providing potentially affected individuals with access to complimentary credit monitoring and identity protection services.  To enhance Arthur Hall Insurance’s cyber security policies and procedures already in place, Arthur Hall Insurance implemented additional security measures to further protect the security of information in its possession.  Arthur Hall Insurance will also be notifying regulators, as required.


For More Information. Potentially impacted individuals may have questions about this incident and can contact Arthur Hall Insurance at 610-696-2394, 9am to 5 pm.


What You Can Do. Arthur Hall Insurance encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing their account statements and monitoring their free credit reports for suspicious activity and to detect errors.  Additionally, under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. In order for a consumer to order their free credit report, they can visit or call, toll-free, 1-877-322-8228.  Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.


Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file.  Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit.  If a consumer is the victim of identity theft, the consumer is entitled to an extended fraud alert, which is a fraud alert lasting seven years.  Should a consumer wish to place a fraud alert, they may contact any one of the three major credit reporting bureaus listed below.


As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization.  The credit freeze is designed to prevent credit, loans, and services from being approved in the consumer’s name without their consent.  However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit.  Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report.  To request a security freeze, consumers will need to provide the following information:


  1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
  2. Social Security number;
  3. Date of birth;
  4. Addresses for the prior two to five years;
  5. Proof of current address, such as a current utility bill or telephone bill;
  6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.); and
  7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.


Should a consumer wish to place a fraud alert or credit freeze, they may contact the three major credit reporting bureaus listed below:


Equifax Experian TransUnion
888-298-0045 1-888-397-3742 833-395-6938
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069 Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013 TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788 Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013 TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094


Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General.The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them.  Consumers can obtain further information on how to file such a complaint by way of the contact information listed above.  Consumers have the right to file a police report if they ever experience identity theft or fraud.  Please note that in order to file a report with law enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim.  Instances of known or suspected identity theft should also be reported to law enforcement and the consumer’s state Attorney General.  This notice has not been delayed by law enforcement.