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Carriers  

Claim and Billing Support

Have questions or need help with a claim? Call our office at 610-696-2394 during normal business hours.

Need to report a claim? You can contact your policy-holding insurance carrier 24-hours-a-day, 7 days a week. See below for contact information.

If you would like to email your questions, click here. Remember, you cannot report a claim by email, you MUST speak with a claims agent to report your claim.

ACE Group

NAIC Numbers

Bankers Standard Insurance Company 18279

Contact Information

Claims: 800-444-6161
 
 
 

Chartis

Contact Information

24 hours a day, 7 days a week
 
Claims: 888-760-9195 Call will be answered by a claim service representative
 
Commercial & Worker's Compensation Claims: 866-642-5246
 
Billing: 866-856-6855 (Personal Policies) Automated system, 24/7, pay premium by electronic check or debit card
 
 
 

Chubb

NAIC Numbers

Indemnity Insurance Co. 12777
Federal Insurance Co. 20281
Great Northern Insurance Co. 20303
Pacific Indemnity Co. 20346
Vigilant Insurance Co. 20397

Contact Information

24 hours a day, 7 days a week
 
Claims: 800-252-4670 Call will be answered by a claim service representative
 
Website: http://chubb.com/ Personal lines may register for online billing.
 
Billing - Personal Insurance: 800-682-4822 24/7 automated system
 
Billing - Commercial/Business Insurance : 800-372-4822 24/7 automated system
 
 
 

Cincinnati Insurance Companies

NAIC Numbers

The Cincinnati Casualty Company 28665
The Cincinnati Indemnity Company 23280
The Cincinnati Insurance Company 10677

Contact Information

Auto Glass Claims: 877-588-4527
 
Auto & Home Claims: 877-242-2544
 
Workers Compensation Claims: 877-242-2544
 
Billing: 800-364-3400 Or visit website
 
 
 

CNA

NAIC Numbers

Continental Insurance Co. 35289
Transcontinental Insurance Co. 20486
Transportation Insurance Co. 20494
Valley Forge Insurance Co. 20508

Contact Information

24 hours a day, 7 days a week
 
Claims: 877-262-2727 Call will be answered by the reporting center
 
Billing - Automated: 800-262-1187 Automated system, 24/7, to review billing
 
Billing - Accounting: 877-276-7507 8:00 AM - 7:00 PM M-F, to pay by electronic check
 
Website: http://www.cna.com/
 
 
 

Donegal

NAIC Numbers

Atlantic States Insurance Co. 22586
Donegal Mutual Insurance Co. 13692

Contact Information

24 hours a day, 7 days a week
 
Claims: 800-877-9006 Call will be answered by the reporting center
 
Auto Glass Claims: 866-439-4527 Call will be answered by the reporting center
 
Billing: 800-877-0600 Call automated system, 24/7, to review billing or pay premium by credit card
 
 
 

Encompass

NAIC Numbers

Continental Insurance Co. 35289
Encompass Home & Auto Ins. Co. 11252
Encompass Indemnity Co. 15130
Encompass Independent Ins. Co. 11251
Encompass Ins. Co. of America 10071
Encompass Ins. Co. 10358
Encompass Property & Casualty Co. 10072
Fidelity and Casualty Co. of NY 35270
Glenn Falls Insurance Co. 34622
Kansas City Fire & Marine Insurance Co. 20885

Contact Information

24 hours a day, 7 days a week
 
Claims: 800-588-7400 Call will be answered by a claim service representative
 
Billing: 866-430-2916 Call automated system, 24/7, to pay premium by electronic check, credit card, or debit card
 
Website: http://www.encompassinsurance.com/ Click on Customer Care Center
 
 
 

Foremost Insurance Group

Contact Information

24 hours a day, 7 days a week
 
Claims: 800-527-3907 Call will be answered by either a claim staff member or the emergency service operator
 
Auto and Towing Claims: 800-274-7865
 
Property Claims: 800-527-3907
 
Billing: 800-532-4221 8:30 AM – 8:00 PM M-F 7:00 AM – 5:00 PM Saturdays
 
 
 

The Hanover Insurance Group

Contact Information

Claim: 800-628-0250 24-hour hotline or or complete the appropriate form on the website
 
Billing: 800-922-8427 8:00AM – 6:00PM EST M–F
 
 
 

Harford Mutual

NAIC Numbers

Harford Mutual Insurance Company 14141
Firstline National Insurance Company 40100

Contact Information

24 hours a day, 7 days a week
 
Claims: 877-445-5826 Call will be answered by the reporting center
 
Billing: 855-590-2456
 
 
 

Harleysville

NAIC Numbers

Harleysville Mutual Insurance Co. 14168
Harleysville Pennland Insurance Co. 40983
Harleysville Preferred Insurance Co. (Huron) 35696

Contact Information

24 hours a day, 7 days a week
 
Claims: 800-892-8877 Call will be answered by the central claims unit
 
Billing: 800-338-8301 Automated system, 24/7, to review billing
 
 
 

The Hartford

NAIC Numbers

Hartford Underwriters Insurance Company 30104
Hartford Insurance Co of Illinois 38288
Sentinel Insurance Company 11000

Commercial Policies

Claims: 800-327-3636 Call will be answered by the reporting center
 
Worker's Compensation Claims: 877-469-9222 Press '6' to report a claim
 
Billing: 866-467-8730 8:00 AM – 8:00 PM M-F to review billing and/or pay premium.
 

Personal Policies

Claims: 800-243-5860 Call will be answered by the reporting center
 
Billing: 800-624-5578 24/7 automated system to review billing and/or pay premium.
 
 
 

MetLife Auto & Home

Contact Information

Claim: 800-854-6011
 
 
 

Mutual Benefit

NAIC Numbers

Mutual Benefit Insurance Co. 14664

Contact Information

24 hours a day, 7 days a week
 
Claims: 800-290-6361
 
Auto Glass Claims: 800-232-8315 or www.mutualbenefitgroup.com Web address provides step by step guide to online reporting of auto glass claims through Safelite Solutions for claim/repair/replacement
 
Billing - Automated: 888-505-0153 24/7, pay premium by electronic check or Credit Card (Visa or MC)
 
Billing - Accounting: 800-283-3531 8:00 AM – 5:00 PM to review billing and/or pay premium by credit card (VISA or MasterCard only)
 
 
 

Penn National

NAIC Numbers

PA National Mutual Casualty Insurance Co. 14990
Penn National Security Insurance Co. 32441

Contact Information

24 hours a day, 7 days a week
 
Claims: 800-766-2245 Call will be answered by the claims call center
 
Workers Compensation Claims: 800-374-4990 Call will be answered by the claims call center
 
Auto Glass Claims: 800-330-3038 Call will be answered by the dedicated glass claims hotline
 
Billing: 800-766-2245 Automated system, 24/7, pay premium by electronic check only. Accounting department available 8:00 AM - 4:30 PM
 
 
 

Philadelphia Insurance Companies

NAIC Numbers

Philadelphia Indemnity Insurance Company 18058
Philadelphia Insurance Company 23850

Contact Information

Claims: 800-765-9749
 
Billing: 877-438-7459 Speak with Customer Service Department to pay by credit card
 
 
 

Progressive

NAIC Numbers

Mountain Laurel Assurance Co. 44180
Progressive Casualty Insurance Co. 24260
Progressive Classic Insurance Co. 42994
Progressive Halcyon Insurance Co. 16322
Progressive Max Insurance Co. 24279
Progressive Northern Insurance Co. 38628
Progressive Specialty Insurance Co. 32786
United Financial Casualty Co. 11770

Contact Information

24 hours a day, 7 days a week
 
Claims: 877-776-2436 Call will be answered by a claim representative
 
Claim Status: 800-274-4641
 
Billing: 800-888-7764 Automated system, 24/7, to review billing and/or pay premium by electronic check or credit card. Option to speak to customer service representative is available.
 
 
 

ProSight Specialty Insurance

Contact Information

Claims: 800-774-2755 Press 1 to report claim
 
 
 

Pure Insurance

NAIC Numbers

Privilege Underwriters Reciprocal Exchange 12873

Contact Information

Monday - Friday 7:00 AM - 9:00 PM; Saturday 9:00 AM - 9:00 PM
 
Claims: 888-813-PURE (7873)
 
Billing: 888-813-PURE (7873) pay by phone or www.pureinsurance.com - select Bill Pay
 
 
 

Selective

Contact Information

24 hours a day, 7 days a week
 
Claims: 866-455-9969 Call will be answered by the service center
 
Billing: 888-974-7400 8:00 AM and 8:00 PM to review billing and/or pay premium by credit card
 
 
 

Travelers Insurance

NAIC Numbers

Charter Oak Fire Insurance Co. 25615
The Phoenix Insurance Company 25623
Travelers Indemnity Co. Of America 25666
Travelers Indemnity Company 25658

Contact Information

Auto, Home, Wedding Claims: 800-252-4633
 
Auto Glass Claims: 800-252-4633
 
Boat & Yacht Claims: 800-772-4482
 
Commercial Claims: 800-832-7839
 
Flood Claims: 800-505-0193
 
Glass Claims: 866-878-4527
 
Billing: 800-252-4633
 
MyTravelers.com: https://selfservice.travelers.com/registration/#/select-user-id Sign up for easy account access 24/7
 
 
 

Universal Property & Casualty Insurance Company

Contact Information

Customer Service: 1-800-425-9113
 
 
 

Utica National Insurance Group

Contact Information

Claims: 800-216-1420
 
WC Claims: 800-284-3806
 
 
 

Westfield

NAIC Numbers

Westfield Insurance Co. 24112
American Select Insurance Co. 19992

Contact Information

Claims: 866-937-2663
 
Auto Glass Claims: 800-810-3665
 
Billing - Automated: 800-766-9133 Pay premium by electronic check, debit card, Visa or MasterCard ($5.95 service fee)
 
Billing - Accounting: 800-552-9134 7:00 AM - 5:30 PM, M-F
 
Billing - Defender Program only: 800-552-9140 7:00 AM - 6:00 PM, M-F, 8:00 AM - Noon, Sat.