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Arthur Hall Insurance Honored  

Arthur Hall Insurance President, Jim Denham, CPCU, CIC, (second from right) and Glenn Burcham, CIC, CRM, Sr. Vice President of Delaware Operations,(center) proudly accept the prestigious Flagship Award from Harford Mutual Insurance. The Flagship Award is selectively awarded to those top performing agencies who not only meet a certain premium level, but also qualify with low loss ratios and are committed to continued growth for mutual success. Fewer than 5% of appointed Harford Mutual agencies have earned this distinction. We are honored to receive the Flagship Award as affirmation of our continued commitment to our clients.

Also pictured are Harford Mutual’s Jeff Rink, CPCU, Vice President- Marketing and Business Development and Charmain Hess, Production Underwriter.

Arthur Hall Insurance Named Best of Chester County  

The results of the Daily Local News’ Readers’ Choice Awards are in and Arthur Hall Insurance has been named the winner in the Insurance category.

This marks the 24th year that the readership has selected Arthur Hall Insurance as their #1 insurance firm in Chester County. The contest takes place during the month of September. Votes are either submitted online or by paper ballot in a host of categories including restaurants and dining, home and garden services, education and retail.

We value the confidence and trust our clients place in us and are proud to be recognized as the Best of Chester County in the Readers’ Choice Awards.

Melissa Phillips Achieves CISR Elite Status  

Arthur Hall Insurance is pleased to announce that the distinction of CISR Elite has been conferred upon Melissa D. Phillips, of Arthur Hall Insurance in West Chester, PA. She has successfully completed all nine, classroom or online courses covering all areas of insurance risks and exposures, followed by extensive examinations.

The Certified Insurance Service Representative (CISR) Program, available to insurance
professionals around the world, is distinguished from other programs of its kind by an annual
continuing education requirement, which ensures that designees stay current on the important
policy changes and trends within the industry. Five successful courses are required to achieve the
CISR designation; passing all nine exalts one’s status to CISR Elite – the highest recognition for those in customer service.

Ms. Phillips is to be highly commended on her dedication to professionalism as evidenced by her earning the CISR Elite status and her commitment to continuing education. “Melissa’s knowledge, experience, and commitment are a strong asset to the Arthur Hall Insurance team,” says Mark D. Sammarone, Vice President and Agency Principal. “We are very proud of her for reaching this professional milestone.”

The CISR Elite distinction is awarded by the Society of CISR, a not-for-profit organization and
member of The National Alliance for Insurance Education & Research, the nation’s premier
provider of insurance and risk management education. This year, the Society of CISR celebrates
over 70,000 participants in the Program and more than 27,000 individuals holding the CISR

Ms. Phillips has fifteen years of proven and progressive experience in personal and commercial insurance. She is currently a Commercial Lines Account Representative based in the West Chester, PA office.

Claims Advocate Joins Arthur Hall Insurance  

Arthur Hall Insurance is pleased to announce that Lore L. Baker has earned her Pennsylvania Property and Casualty license. PA licensees must complete 24 hours of pre-licensing education including three credit hours in Ethics. This dedication to continuing education is vital to staying current with insurance trends and coverage issues.

“We are excited to add to our depth of services by including Lore Baker as one of our licensed full time Claims Advocates”, notes Glenn D. Burcham, CIC, CRM and Senior Vice President of DE Operations. “The addition of Lore allows us to support our clients at the time they are in most need of our services, after a claim occurs”. Her responsibilities include all commercial claim activity as well as personal lines claims.

Lore joined Arthur Hall Insurance in May of 2017 and brings with her 30 years of progressive insurance claim experience. She holds a Bachelor’s Degree in Psychology from West Chester University as well as a Legal Assistant Certificate. Residing in Downingtown, PA, she sits on the philanthropy committee of Simpson Meadows, a Continuing Care Retirement Community in Downingtown and is a member of the International Association of Insurance Professionals where she currently serves as a member of the board of Insurance Professionals of the Main Line.

Smart preparations help protect homeowners in peak hurricane season  

Tips to Stay Safe During a Hurricane

Peak hurricane season is upon us and many may be impacted by the current storms predicted to make landfall along the eastern seaboard. To help homeowners keep their families and their property safe during a hurricane, Arthur Hall Insurance offers tips to help prepare.

Here’s a list of easy-to-do action items that can be completed in advance and improve your odds of weathering the storm safely.”

Hurricane preparation tips*:

• Create or update a home inventory. It is one of the most important, but often overlooked preparations. Homeowners’ insurance claims are more likely to be processed up to twice as quickly when customers have completed a home inventory in advance of a loss, according to The Hanover Insurance Company, a leading property and casualty insurer.

• Stock emergency supplies, including: a battery-powered radio, flashlights, extra batteries, medicines, first aid handbook and kit, and a week’s worth of non-perishable food and water. Other items to have on hand include: prescriptions, pet supplies, plastic sheeting, tape, and toiletries such as diapers.

• Store ice if you can. If you have an ice maker, run it now and place bags of ice in your freezer to preserve food in the event of a power outage. Freeze tap water for pets, drinking and cleaning.

• Secure your home: Repair loose boards, shingles, shutters, downspouts—the kind of things that could become greater problems in high winds or torrential rain. If you live near the coast, purchase and store materials you may need to board up windows.

• Bring items inside your home that could become dangerous as flying objects, including toys, grills, planters, trash cans and outdoor furniture.

• Purchase battery-operated carbon monoxide and smoke alarms if you have a generator you may have to use. To help ensure safe operation, take time to read and follow the manufacturer’s instructions.

• Develop an evacuation plan, and know where local shelters are located. If you have a furry friend, be sure you have a list of local shelters and hotels that allow pets.

• Create a list of key telephone numbers including, family, friends, fire, police, insurance agent’s, etc. that may be needed in the event of an emergency.

• Sign up for weather alerts. Stay alert about approaching weather and follow advice from local officials to stay safe during storms.

• Review your homeowners policy with your insurance agent to determine whether you have adequate protection. In particular, consider whether you have flood insurance and if your policy will cover current rebuilding costs.

Should you need to evacuate your home:

• Bring outdoor furniture, decorations, grills, trash cans and other belongings inside.

• Remove small furniture, electronics, area rugs and other items from the floor. Raise drapes and curtains or put the bottoms in trash bags and tie them tightly.

• Place valuable belongings in a central room that is not directly under the roof, such as a walk-in closet or bathroom.

• If there is a possibility that electrical outlets could become submerged, turn off electrical service at the main breaker.

• Close all interior doors, exterior doors and windows in order to provide your home’s frame with as much stability as possible and compartmentalize any wind pressure that occurs.

• When possible, bring valuable belongings (including important documents) with you when you leave.

• Lock your doors before you leave.

• Do not return to your home until the authorities in your area declare that it is safe to do so.

• Fine art and collections: Take art and decorative items off the walls. Place collected items in crates or wrap them to protect them from flying debris. Elevate items and place them in a room where there are no windows.

The professionals at Arthur Hall Insurance are committed to helping you protect your home and possessions. Please stay safe during the storm.
*Tips courtesy of Hanover Insurance and Chubb